Terms and Conditions

These terms and conditions set out the basis on which you can visit and use our website and apply to all transactions on our website. Please read them carefully. By using this site you agree to be bound by the terms and conditions set out below.

We may require you to confirm your explicit acceptance of these terms when you place any orders. If you fail to provide explicit acceptance you will not be able to place an order. We may change our terms & conditions, the content of the website or withdraw products from our website at any time. Any changes will take place on the date that they are posted onto the site. Your continued use of our website shall be deemed as acceptance of such changes. This site is owned by Curves Healthcare Limited, a company registered in England and Wales with company number 07399706, whose registered office is: 2 High Road, Eastcote, Pinner, Middlesex, HA5 2EW, United Kingdom. Curves Healthcare Ltd. VAT Registration No: 105 6082 43

Correspondence: Please send a stamped address envelope to:

Curves Healthcare Ltd, 2 High Road, Eastcote, Pinner, Middlesex, HA5 2EW, United Kingdom.

For all enquiries, please email admin@femsilk.com or call +44-7040 900 602 call cost 37, 5 pence from BT landline.

Orders

We accept orders from addresses within the UK mainland.

You are able to correct any input errors on your order up until you click ‘submit order’.

On receipt of your order we will send you confirmation email that we have received it. This confirmation does not constitute our acceptance of your order. Acceptance of your order and the point at which we are contractually obliged to fulfil your order will be the actual date of delivery. Please note that at any point up until agreeing a delivery date we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product, or offer you an alternative product.

Price and Payment

The prices payable for our products are clearly displayed on the website. All prices are charged in pounds sterling.

The UK VAT applies to all customers orders. Free delivery on all orders within the UK mainland.

You can pay by Pay Pal, Mastercard, VISA, Delta, or Switch. Authority for payment is given at the time you submit your order and payment will be taken in full at the time of the order.

Your card details are encrypted to minimise the possibility of unauthorised access or disclosure.

The payment will be authorised by PayPal and will appear on your credit card statement as  PAYPAL *CURVESHEALT

Products

We try to ensure that all information on this site is accurate but:

(a) occasionally an error may occur. If we discover an error in the price or description of a product you have ordered, we will let you know and ask whether you wish to continue with your order or cancel it; or

(b) we cannot guarantee that the product images you see on the website matches the product itself, as the product images are representative only. We will not be liable for inaccuracies of the photographs on the website.

Packaging

To ensure total discretion, we use plain packaging and no identifiable markings will be placed on your packaging.

Delivery

Delivery can only be made to one delivery address for each order raised. Delivery can only be made to the payment card address. Orders are shipped by 1st Class Royal Mail.

All orders require a signature upon delivery. If you are unavailable to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery agent will not be able to leave your order ‘hidden’ at the address.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

We aim to dispatch your products within two working days (Monday to Friday excluding UK public and bank holidays) following receipt of your order. Please allow 10 working days for delivery. We will endeavour to keep you informed of any unexpected delay occurs. If you do not receive your order within the estimated delivery times set out above it is your responsibility to notify us by emailing us at orders@femsilk.com within 15 days. We will endeavour to trace your package and to ensure you receive delivery of the original package or a replacement package. If you do not contact us within the time periods specified above we will assume that you have received your order and we will not be liable to provide a refund or replacement. Cancelling Your Contract.

You are entitled to cancel the contract for products ordered within 7 working days of delivery by informing us by email at cancellation@femsilk.com that you wish to cancel.

Please note there is a £5.00 fee to cover restocking and our credit card % payments.

Complaints and Returns

Please send complaints and returns to 2 High Road, Eastcote, Pinner, Middx. HA5 2EW, United Kingdom.

Please ensure you mark the envelope clearly with the word RETURNED ITEM.

In the interests of hygiene and health and safety we cannot accept the return of products where the original sealed packaging has been opened. Products must be in their original condition, unused and unopened. Curves Healthcare Ltd has the right to refuse products if the condition of package or outer box is damaged.

If the products have been delivered, you must return the products to us at your own cost.

We will refund the price of your order (excluding delivery fees) by crediting your card within 30 days of the date on which you gave notice of your intention to return. If you do not return the products within 7 days of the date on which you gave notice of cancellation you will be deemed to have accepted the product, and the contract of sale is fulfilled.

Paypal Refunds

When we issue a refund via Paypal, Paypal will take a percentage and what we refund will be less deposited into your account. We have no control over this as our contract will show we have refunded the correct amount. Should you have any dispute as to the percentage Paypal have removed you must take the claim up with Paypal.

Ownership and Risk

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Risk in the goods will pass to you upon delivery to you.

Our Website

All intellectual property rights including copyright, database rights and trade marks are owned by or licensed to us. You may access, download or copy the contents of the site for your own private use, but not for any commercial or public use. You may not create a link to this site without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by others.

Intellectual Property Rights

The Content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

Links

Where we provide hypertext links to other sites or contacts, we do so for information purposes only and such links do not constitute an endorsement or recommendation by us of any products or services on such sites. You use such links entirely at your own risk and we accept no responsibility for the content or use of such websites or for information contained on such sites (including any website through which you may have gained access to our website). You may not link to this site nor frame it without our written permission.

Our Liability To You

To the extent permitted by applicable law, our liability to you in respect of an order will not exceed the total amount we charge you in respect of that order. To the maximum extent permitted by applicable law we exclude:

(a) all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

(b) all liability for any special, indirect or consequential damages whatsoever including without limitation damages for loss of profits, loss of confidential or other information, loss of or corruption to data, business interruption arising from or in connection with the access to, use of or reliance on the site or otherwise in connection with the provision of products by us under these terms.

We shall not be liable for any failure to perform any of its obligations under these terms where such failure is caused by matters beyond our reasonable control.

Severability

Should any part of these terms and conditions for any reason be declared invalid by a court of competent jurisdiction, such determination shall not affect the validity of any remaining portion and such remaining portion shall remain in full force and affect as if the invalid portion of these terms and conditions had been eliminated.

Governing Law and Language

These terms and conditions and your use of this site are governed by the laws of England and Wales. Disputes arising out of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

All contracts are concluded in English.

 

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